Shipping policy

Order Turnaround

All LUOOM products are made-to-order. Production starts after the order has been placed and payment has been confirmed.

The production time is typically 7–14 business days from the date the order is placed, depending on the product and current workload.

Once production is completed, orders are dispatched. Orders dispatched to Croatian addresses are usually delivered within 3 to 4 business days from the day of dispatch.

Delivery times for other destinations are calculated from the dispatch date and may take several weeks depending on the destination and shipping method.

If you need an item by a specific date, please contact us in advance and we will do our best to accommodate your request; however, delivery by a specific date cannot be guaranteed.

We ship all orders using the Croatian National Post (Hrvatska pošta) and GLS. You will be required to sign for your package on delivery, so please make sure someone will be in to receive it.

Please make sure to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided upon ordering.

We cannot control or influence any delays caused by customs authorities.

Correct Delivery Information

Please ensure that you supply your full name and correct delivery address, including postal code and country of destination.

Unfortunately, we cannot be held responsible for orders that do not arrive at their destination or are delayed due to incorrect or incomplete delivery information provided at checkout.

Tracking Number

We provide tracking numbers for all shipments after they are generated by the shipping company. There may be short delays in tracking availability if this process is slower than usual, which is outside of our control.

Resending the same shipment due to failed delivery, refusal, or incorrect delivery information may incur additional charges.

Duties & Taxes

Please note that if your order is being shipped outside of Croatia or the European Union, you are subject to duties and import taxes which are to be covered by the buyer. You will be billed directly by the customs office of the destination country.

Need Help?

We hope that you find the website easy to use, but please feel free to email us if you have any problems.

Last updated: June 2026