FAQs

We ship using Croatian National Post and GLS. The available carrier/service depends on your destination and the option shown at checkout.

Yes. We ship to most countries worldwide. International deliveries may take longer due to customs procedures and local carrier delays.

Our lamps are made-to-order. Production usually takes 7–15 days. After dispatch, delivery is typically 3–4 days in Croatia, 7–15 working days within the EU, and 20–45 working days for the rest of the world (weekends and holidays excluded).

Yes. Once your order is dispatched, we email you the tracking number.

If your order ships outside the EU, you may need to pay import duties and taxes charged by your destination country. These costs are paid by the buyer.

Please double-check your delivery details at checkout. If you notice an error, email us immediately. If a parcel is returned or needs reshipment due to incorrect details or failed delivery, additional shipping costs may apply.

We accept credit and debit cards (Visa, Mastercard, American Express), Google Pay and Apple Pay processed securely via Stripe. Customers with a Croatian billing address can also pay by direct bank transfer.

All orders are processed in Euro (EUR). If your card is billed in another currency, your bank/card provider may apply conversion using their exchange rate, so the final amount may differ slightly.

Yes. Card payments are processed by Stripe using industry-standard TLS/SSL encryption. We do not store your full card details on our servers.

VAT is not charged on our invoices (in accordance with the applicable Croatian VAT rules).

All LUOOM lamps are made and hand-assembled in Rijeka, Croatia.

Yes. Each lamp is produced individually and hand-assembled. Because of this (and because of the 3D printing process), small visual and color variations can occur even between lamps of the same model - this is part of what makes each piece unique.

Yes. LUOOM lamps are intended for indoor use only. Keep them away from water and damp environments.

We use PLA and PETG. PLA is commonly described as biodegradable under industrial composting conditions, and PETG is commonly recyclable where facilities accept it.

Yes. Depending on the model and finish, you may see fine layer lines or subtle surface variations. This is normal for 3D-printed objects.

Your package includes the lamp with power cord, inline on/off switch and plug, an LED bulb suitable for the lamp, and an instruction manual.

A bulb is always included. We currently do not sell lamps without a bulb included.

It depends on the model: our lamps uses E14, E27 and G9. The bulb type is stated on the product page and in the instructions for that lamp.

We include warm-white LED bulbs, typically in the 2700–3300K range.

Yes. Use LED bulbs only. Incandescent, halogen, or CFL bulbs are not allowed because heat can damage the lamp. The maximum allowed LED wattage is listed in the lamp’s instructions and on the product page.

Yes, smart LED bulbs are compatible as long as they match the socket type and stay within the lamp’s maximum LED wattage.

No. We currently do not offer dimmable versions and our lamps are not compatible with dimmer switches or external control devices unless explicitly stated for a specific product.

All LUOOM lamps are designed for 220–240V AC power supply and are suitable for use in countries with this standard.

All lamps include a 2m cable with an inline on/off switch. Colors are black or white. We ship with a Type C plug.

Currently, all LUOOM lamps are supplied with a Type C plug suitable for 220–240V electrical systems. At this time, we do not offer alternative plug types. If you are located in a country that uses a different plug standard, you will need to use a suitable plug adapter compatible with your local sockets. The use of an appropriate adapter is the customer’s responsibility.

Yes, but only by a qualified/electrician or authorized service. These parts are not intended to be replaced by the end user.

In most cases, the lamp is supplied assembled and you only need to attach the shade (bayonet system) and install the LED bulb.

Unplug the lamp before cleaning. Clean with a dry, soft cloth only. Do not use water, liquids, or cleaning agents, and prevent moisture from entering electrical parts.

Yes, replacement parts may be available on request via email. Spare parts are not provided for free if the damage is caused by the customer; pricing and availability are handled by email.

Yes. We provide a limited 2-year warranty from the date of delivery covering defects in materials and workmanship under normal use and operating conditions.

The warranty does not cover damage from misuse, improper installation, modifications, or use that does not follow the instructions. Light bulbs are consumable items and are not covered.

Yes. Our lamps are CE and UKCA compliant. Please follow the safety guidance in the included instruction manual.

No. Lamps are not toys. Keep them out of reach of children and do not allow children to play with them.

Yes. If you want a custom color not listed on the product page, email us. We will confirm feasibility and send a quote for a custom-colored lamp.

Not at the moment.

Yes. We offer customisation of our existing LUOOM lamp models for professional projects such as interior design, hospitality, offices, and corporate environments. Custom options may include color variations, branding, and identification details while preserving the original design language of the lamp.

Customisation is available for color and selected branding elements. Lamps can be produced in custom colors based on project needs, and branding can be applied discreetly on the underside of the lamp as a printed mark, embossed detail, custom nameplate, or label. Custom tags can also be added where appropriate.

Branding and identification details are applied on the underside of the lamp base to maintain the clean appearance of the design. This may include embossed or printed logos, custom labels, or project identification plates.

Yes. We can work toward project-specific colors. Based on the requested tone or reference, we will propose feasible material color options that align with the LUOOM production process and finish quality.

Production time depends on the selected model, level of customisation, and quantity. Each project is assessed individually, and estimated timelines are provided together with the quotation.

Professional and customised orders are quoted per project. Pricing depends on the lamp model, quantity, color requirements, branding method, and overall scope of the request.

Professional enquiries and project requests are handled directly via email. Please contact us at [email protected] with details about your project, including model, quantity, color preferences, and any branding requirements.